Delivery & returns
Shipping & Returns
TLB Mallorca offers different delivery services for customers of our online store in order to give the best service. TLB Mallorca make these shipments following the regulations that each of the countries of delivery requires in the purchase and sale of our products.
National Shipments
TLB Mallorca offers free national shipping for any order over 160 euros. Shipments are made through UPS or NACEX agencies.
For orders below the mentioned amount, the shipping cost will be indicated at the end of the purchase process.
To avoid incidents or delays in the delivery process of your order, it is essential to fill in the telephone number contact that will be provided to the transport company since if necessary, they can contact you.
We won’t make deliveries to post office boxes.
International Shipments
TLB Mallorca offers free international shipping for any order over 160 euros.
For orders below the mentioned amount, the shipping cost will be indicated at the end of the purchase process.
Shipments are made through UPS or DHL EXPRESS agencies.
Deliveries will be made to any address that belongs to one of the countries listed in our e-shop. You can check the list here.
To avoid incidents or delays in the delivery process of your order, it is essential to attach the contact telephone number to the order. This will be provided to the transport company so that, if necessary, they can contact you.
We won’t make deliveries to post office boxes.
Which is the deadline?
The estimated shipping time is 3 to 10 business days. Once we receive your order, we check all the information and select the products you have purchased. Before sending the products, our team carries out a new finishing process and a new quality control and therefore we need several days to carry out these works in order to send a product in perfect condition.
Delivery times are indicative and depend on the services of our logistics operators. Remote areas and holidays may mean delivery time will increase over the above time frames.
The shipping time for personalized or Made To Order orders is a maximum of 4 weeks although we try to ship them within approximately 2 weeks.
Shipments are made Monday through Friday, except holidays.
*All orders placed between the 5th and 26th of August will be delivered from the 30th of August.
*All orders made after de 18th of December will be sent from us on the 15th of January.
How can I track my orders?
When your order is delivered to the transport agency, you will receive an informative email with a tracking number. This number will allow you to track your package and check the status of your shipment.
SIZE CHANGES
TLB Mallorca offers free size exchange in most countries where it will cover the collection costs and shipping costs. TLB Mallorca will only assume the costs of a single size change.
EXCLUDED COUNTRIES and cost ratio for size change:
Australia / New Zealand:
Shoes
Transport: €85 Customs: €35
Boots
Transport: €105 Customs: €35
Singapore / Japan / Hong Kong
Shoes
Transport: €80 Customs: €35
Boots
Transport: €95 Customs: €35
United Arab Emirates / Saudi Arabia / South America
Shoes
Transport: €75 Customs: €35
Boots
Transport: €85 Customs: €35
Regarding the belt size change, customers must take care of the management and assume the costs for the return, since we understand that there should be no doubt in relation to your belt size. Once we have received the belt back in perfect condition, TLB Mallorca will proceed to send a new belt in the right size to the customers with no extra charge.
If the customer requires a second size change, the cost of collecting the item will be 80 euros for shipments outside Europe and 60 euros for shipments within Europe.
You must keep in mind that the items purchased at www.tlbmallorca.com can be changed as long as they are in perfect conditions and have not been used before or have suffered any damage. For this reason, we recommend that you try your shoes on a carpet or surface that does not damage or scratch the sole.
We also recommend not bending the foot so that the skin does not suffer any wrinkles that impede its return. Customized items or items that have been modified at the customer's request will NOT be subject to any change or refund.
In addition, the request for change of size may not exceed the period of 10 calendar days from receipt of the product.
To proceed with the product change, follow the following steps:
- Send an email to eshop@tlbmallorca.com requesting the change and including the pertinent information.
- Wait for our response with the authorization for the change and the instructions to carry it out.
- Repackage the product with the original packaging and in the same condition in which it was delivered. Include all the accessories and the original documentation along with the request form that you can download here.
-Paste in a visible area the label of the transport company that we will provide you with all the documentation that we can send. Follow the instructions that we attach with the documentation.
- The customer must deliver the package at an Access Point of the transport company that will be indicated.
RETURNS
How can I return an item?
Our goal is that each client will be completely satisfied. If for any reason upon receiving your order, you are not completely satisfied with it and do not wish to make a change, you have 10 calendar days from receipt of the product to request a return.
Personalized or Made To Order orders cannot be returned under any circumstances since the products are specially manufactured following the instructions of the orders placed by the customers. Please note that shoes that include a metal toe cap cannot be exchanged or returned.
Cost of the return
You can cancel your order as long as it has not been shipped and as long as it is not a custom order. Made to order or personalized items cannot be canceled or returned. You should keep in mind that your order can begin manufacturing the same day you place the order.
In relation to Ready To Wear products, if the customer requests a return for reasons beyond the control of the brand, the customer must be responsible for the management and expenses derived from the return, including transportation and CUSTOMS expenses incurred for the return of the order. , this amount will be automatically deducted from the refund.
Europe
Shoes 45 Euros
Boots 60 Euros
USA, CANADA & UK
Shoes 60 Euros Transportation + 35 Euros Customs Fee
Boots 75 Euros Transportation + 35 Euros Customs Fee
Australia / New Zealand:
Shoes
Transport: €65 Customs: €35
Boots
Transport: €85 Customs: €35
Singapore / Japan / Hong Kong
Shoes
Transport: €60 Customs: €35
Boots
Transport: €75 Customs: €35
United Arab Emirates / Saudi Arabia / South America
Shoes
Transport: €55 Customs: €35
Boots
Transport: €65 Customs: €35
REST OF COUNTRIES
Upon request. Please send an email to info@tlbmallorca.com
Procedure for a refund at the customer's expense:
- Contact us at eshop@tlbmallorca.com and indicate the details of the order you wish to return and the reasons.
- We will contact you to give you the authorization for the return.
- After being authorized, reinsert the product in the original packaging and in the same state in which it was delivered. Include all the accessories and the original documentation along with the application form that you can download here.
- Once the refund has been received, TLB Mallorca will assess the status of the product received and will proceed to refund the amount paid by the client, provided that TLB Mallorca considers that the status of the returned product is correct.
Note:
- TLB Mallorca will not accept any return that has not been previously authorized.
- TLB Mallorca will not be responsible for any Customs expenses that the refund may generate.
- TLB Mallorca will NOT accept shipments postage due.
How will I receive my refund?
Once the return is approved, you will receive the transaction amount by the same payment method for which you made the purchase minus transportation and Customs fees generated in the return.