Shipping, changes & Returns
What are the shipping costs?
Shipping is free for all orders of more than 160 euros.
In the case of all smaller orders, the shipping costs will be specified at the end of the purchase process.
How are items shipped?
Items can be delivered to any address located in the countries listed on our online store. Items purchased at our online store are shipped by leading carriers (UPS / DHL).
In the case of customers in RUSSIA / CHINA, items are shipped by postal service for customs reasons.
Once your order has been dispatched, you will receive an email with your tracking number. You may track the status of your order directly on the carrier’s website.
In order to prevent any delivery incidents (incorrect addresses, nobody at home, etc.). you must provide a contact telephone number in the corresponding box.
Items will NOT be shipped to PO boxes.
How long will my order take to arrive?
Once the order has been placed, it will be delivered in approximately 3 to 10 working days by UPS / DHL.
Items shipped via the postal service will take between 10 and 40 days, depending on the final destination.
Delivery periods are approximate and are based on the services of our logistics agents. Remote areas and public holidays may add an extra 1 or 2 days to the periods given.
Deliveries are made from Monday to Friday, except on public holidays.
How can I track my orders?
When your order leaves our warehouse, you will receive an email with the carrier’s tracking number. You may track the status of your order directly on the carrier’s website.
EXCHANGES, RETURNS AND CANCELLATIONS
How can I cancel my order if I decide I no longer wish to recieve it?
Orders may be cancelled provided that they have not been dispatched. You must bear in mind that if the items are in stock, orders are dispatched on the same day or the first working day after the purchase.
If you wish to cancel an order, please contact our Customer Service Department by writing to the following email address: firstname.lastname@example.org
If your order has already left our warehouse it cannot be cancelled, although it may be returned following delivery.
How can I change the size of an item I have recieved?
Remember that items purchased at www.tlbmallorca.com can always be exchanged, provided that they are in perfect condition and have not been used. Returns must also be made within 20 calendar days of delivery of the items. If you wish to exchange an item, you must write to email@example.com, remembering to include your personal data, order number and confirm your request for a change of size.
On receipt of your request we will contact you and explain the procedure to be followed. Items must be returned in the same condition as they were delivered (in the original box and in the same condition as sent). Protect the box with the original packaging used to send the items. If you no longer have the original packaging, you should use similar materials to ensure that the items are delivered in perfect condition. If we observe that the items are not in perfect condition when delivered, this may affect the exchange. Once we have received the product you purchased, and we have checked that it is in the correct condition, we will send you the new product with the change of size requested. If you have received an incorrect or faulty item, please contact us by email.
Please note: Items returned with unpaid postage or carriage will not be accepted.
How can I return items?
Our objective is to ensure the full satisfaction of all our customers. If for any reason you are not completely satisfied with the order you have received and do not wish to exchange it, you have 20 days following receipt to return it.
CALZADOS BALLESTER SA will not accept any returns that have not been previously authorised.
Customers must return or hand in the products directly to CALZADOS BALLESTER SA at the following address: Calle VICENTE ENSEÑAT, 87 07300, INCA (BALEARIC ISLANDS, SPAIN), with no undue delay and in all cases, within 10 calendar days following the date when the right of withdrawal from the contract is formalised. Said period shall be understood to have expired if the customer returns the product before this period has elapsed.
Customers are responsible for returning the product by their own means. Likewise, they shall be responsible for all costs arising from the product return, including carriage, customs and excise duties and all bank charges relating to the purchase.
In all cases, the returned items must be in perfect condition, unused and in their original packaging. In order to prevent problems during shipping, you are therefore asked to ensure that the package is properly protected and sealed. Once the item(s) have been received, we will check their condition. Once we have confirmed that the item(s) and any component parts, accessories, promotional gifts and documents are complete and in perfect conditions, we will proceed with the refund for the amount paid.
The following items may not be returned under any circumstances:
- Any products that have been altered by the customer.
Please note: No returns with unpaid postage will be accepted.
All customers returning items from outside the European Union must indicate on the product packaging, as well as on the invoice, that it is a product return. This is important, as it will help to prevent any further customs duties from being charged.
How much does it cost to return or exchange an item?
Shipping costs for returning items for reasons attributable to CALZADOS BALLESTER SA
If the return is due to a reason attributable to CALZADOS BALLESTER SA, namely
- Faulty goods.
- The items sent do not match the purchase order.
We will pay the return shipping costs and reimburse you with the amount you have paid for the item by cancelling the charge thereof.
In all other cases you will be liable for all return shipping costs, which will be deducted from the amount to be reimbursed. In all cases, you will receive confirmation of the amount payable when the item is returned.
Shipping costs for exchanges
When the exchange is due to the following:
- Change of size
CALZADOS BALLESTER SA shall pay the shipping costs for the first replacement. In the event of any further replacements, you will be liable for the shipping charges in both directions. In all cases, you will receive confirmation of the amount payable when the item is exchanged.
How will my return be paid?Once the refund has been approved, you will receive the amount corresponding to the transaction (less the shipping costs) via the same means you used to make the purchase.